Bookings will be secured only after proof of payment has been received by us.
The full amount is required for stays of 1 night only.
All correspondence will be done via e-mail only.
Check-in time 14H00, check-out time 10H00.
We reserve the right to move guests to a different room of the same standard in the guest house should such a move be necessary.
Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the pre-payment. Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater.
Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.
On receipt of a written instruction to cancel the reservation, including bank details, Birch Tree Cottage will refund the applicable amount, within 3 working days.
Birch Tree Cottage levies a 10% administration fee on any refunds processed. Should refunds to a SWIFT bank account be required, an additional R185 charge will be levied.